All orders to be sent with tracking, no exceptions.
If an item is in stock we aim to dispatch within 3 business days, during busy periods or where an item is not in stock handling time may increase, we endeavour to communicate delays with our customers where possible.
Handling times vary for custom orders and are subject to stock availability, order quantity, current turnaround times and nature of the order. Custom order handling times will be communicated within the listing or direct to the customer.
Express Postage only expedites the shipping process, it does not expedite handling times, if you require your order urgently please contact us prior to ordering to arrange this, a rush fee may apply in some cases.
Postage times are just an estimate, and may vary or increase during peak periods such as Christmas, Easter, Mother’s & Father’s Day etc Make sure that when ordering you consider postage times and factor in possible delays during peak periods, we cannot control shipping delays once the goods are with our delivery partners, so will not take responsibility for items that do not arrive within your required time frame.
All items will be sent with tracking, should your parcel become lost during transit, you can use your tracking to lodge an investigation with Australia Post or supplier given via email or text, to find out where your item is. We aim to get your items to you as quick as possible, but sometimes things do go wrong during the shipping process and we understand this can be frustrating for our customers, but we want to work with you, so please be patient with us while we work together to find a suitable solution.
I would like to acknowledge the Kombumerri people of the Yugambeh language group, Traditional Custodians of this land on which I live and operate my small business as well as gather with family & friends.
I pay my respects to Elders past, present and emerging and recognise their continuing connection to land, sea and community.